Overview of ISO 20000-1 Certification in Ukraine structure and requirements

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The ISO 20000-1 standard Certification in Ukraine provides organizations and companies with a set of requirements for implementing, maintaining establishing, and continually improving a service management system (SMS). 


In ISO 20000-1 Services in Ukraine, Organizations can always make use of the proper guidance in the standard as a framework on how to effectively manages service management system Ithat happened in September 2018, ISO 20000-1 (Service Management System Requirements) and ISO 20000-10 (Concepts and Vocabulary) were updated to the address to face the requirements and tough challenges in the delivery of IT service management. In this article, we will be learning more about the updated and the easiest ISO 20000 requirements and structure.


New ISO 20000-1 Certification structure In Ukraine


In ISO 20000-1 Consultant in Ukraine, we have updated version of ISO 20000-1 has been reconstructed into the High-level Structure (HLS) for the better alignment/integration with other ISO management system standards, such as the Information Security Management System (ISMS) has been stored and contained in ISO 27001 for the same. So, we will be having a question in our mind, what is an Information Security Management System (ISMS) according to ISO 27001?

High-level Structure gives the details of the requirements of service management processes. The operational processes have been grouped in seven sections that will cover the entire lifecycle of the service delivery, creation, and support, as well as we will be interacting with customers and suppliers –in both ways both internal and external.


In ISO 20000-1 Implementation in Ukraine does not include needs and requirements for the structure of the Service Management Systems or for the terms and conditions used for its parts and components. This shows us the core parts and components of the High-Level Structure, which includes the Service Management Systems and the clauses contained in ISO 20000-1. This information and illustration of the High-level Structure should not be considered as a set in the once structural ranking, naming convention, or authority levels. Instead of that, the High-Level Structure should be considered as a designated framework that we can adjust to which operational needs do that suits the organization. For example, there may be fluctuation or overlap of Service Management Systems to support and operate the processes within our organization, so it might make some sense to combine with these two areas. In spite of that, without regard to how the High-Level Structure is organized, so none of the requirements of the standard can be ignored because all clauses and information are mandatory for compliance.


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